Administering Flood Plain Regulations and Stream Buffer Rules
Evolving policies concerning designated flood plain zones make it important for local code officers to know and understand the rules, regulations, and enforcement practices that pertain to local flood plain management programs. This class will provide an overview of this topic with specific emphasis on the National Flood Plain Insurance Program (NFIP), Flood Map Modernization, Risk MAP Programs, and the administration of local flood ordinances.
Airborne Viruses, Mold and Bacteria
The scope of local enforcement activity as it pertains to airborne viruses, mold, and bacteria continues to expand as more and more information about these human hazards becomes known. Although the responsibility for enforcement matters relating to these hazards may be shared with environmental, public health and other government offices, the science, enforcement tenets, and practices are similar. This class provides information on airborne viruses, mold, and bacteria for the code officer who is called upon to monitor situations involving these substances.
Basic Supervisory Skills
Many code officers are responsible for supervising and directing others. As such, proper supervision is important. In fact, some studies show that many resignations occur because the person leaving his/her position is dissatisfied with the quality of supervision he/she receives. This course discusses some of the most important aspects of good supervision, including motivation, delegation, task alignment, and teamwork.
The successful code officer must be able to communicate effectively in writing. Reports, memos, emails, letters, and other documents must be written in a professional and business-like style and format. Further, all items of written communication must transmit the mission and purpose of the local government; not the personal bias of the code officer. Participants in this class will learn skills that will assist them in writing effectively and will complete a written exercise such as writing a stop work order, a notice to comply, or a letter of condemnation.
In this course, the realities of a rapidly changing work environment will be discussed. The dynamics of change and why people tend to resist change will be considered along with appropriate responses to change. Special emphasis will be given to developing implementation plans, to communicating effectively during times of change, and to other ways code enforcers can assist their organizations in adapting to change.
Code Enforcement and Mobile Homes
This course will provide an overview of the Manufactured Housing Improvement Act of 2000 as well as Georgia laws regulating the installation of homes without installation manuals. Also, it will cover manufacturer's installation instructions, regulations pertaining to siding and roofing installation and completion and laws pertaining to demolition and disposal.
Codes and Fire Suppression
Code officers are required to deal with a wide range of enforcement issues. Some concern fire hazards. This course will address rules, procedures and practices relevant to burning, fire prevention and suppression, and NFPA resources available to code officers.
Conflict and Anger Management
We all may experience conflict on the job with those with whom we work and serve. Learn different methods, strategies, and communication tactics for managing anger, identifying and resolving conflict, diffusing conflict, and keeping discussions on the issues at hand.
In this course, participants will learn that providing high-quality service to external customers begins with effective internal processes. They will learn how to examine the needs of internal customers within their places of work in order to achieve better working relationships and more efficient processes, all of which will enhance the services provided to their external customers. In addition, techniques for handling difficult customers will be addressed.
Developing and Administering the Code Enforcement Budget
Each year code enforcement officers are required to prepare, submit, and administer their departmental or divisional budgets. The successful development and presentation of the local code enforcement budget will have much to do with the success of the local code enforcement office and the service it provides. Discussion will include best practices in budget building, budget terms, financially mandated requirements, and processes for preparing and managing budgets.
Disaster Recovery and Debris Removal
Learn best practices for preparing and planning for the code officer's role in these situations. In the aftermath of natural disasters or when simply dealing with the removal of debris, code enforcement officers must work closely with public works employees and, sometimes, with state and federal officials to insure safe and efficient clean-up and recovery.
Drugs, Chemicals, and Other Contraband
Persons who may, coincidentally, be in possession of illegal substances may receive an unrelated visit from a local code officer or be the subject of a citizen complaint. This course will help code enforcement officers learn more of the signs and evidences of illegal activity that can be turned over to sheriff/police officers--possibly resulting in help obtaining compliance regarding the violations originally investigated. The session will offer strategies for enhancing interdepartmental cooperation with law enforcement agencies.
Financially Troubled and Abandoned Properties
The job of the Code Enforcement officer is made especially difficult when dealing with properties that are financially troubled such as with situations involving bankruptcy and foreclosure or when properties are abandoned. Often, the owners of these properties are in crisis and are slow to respond to code enforcement citations. Nonetheless, code enforcement work must be done. In this course, participants will learn how to deal with these situations in an effective way. Also, participants will learn how to identify the owners of property and explore the rights and responsibilities of property ownership.
Homeland Security in Code Enforcement
The course will address the topic of Homeland Security. It will focus on how federal, state, and local security issues impact the work of code enforcement. Participants will learn how to stay vigilant and alert in order to spot the warning signs of a potential security breach and which federal, state, and local organizations or agencies to contact in the face of an actual or suspected security related situation.
Making Public Presentations
The quality of an oral presentation, including assessory PowerPoints can have a direct impact on whether the audience gets the message and responds favorably. The class will cover ways to organize and deliver public presentations, strategies for creating PowerPoint shows, appropriate use of other audio-visual aids, and techniques for keeping an audience focused throughout a presentation.
New Technologies in Code Enforcement
Technology can make the job of code enforcement more effective and efficient if it is understood and compatible with other technology already in place. The course will review technologies currently being used by code enforcement officers, new technologies available for use, how to justify the acquisition of technology for code enforcement, and how to use technology for the maximum benefit of your local jurisdiction.
Politics in Code Enforcement
The word "politics" often carries a negative connotation. Further, some people feel that "politics" interferes with their work. This course will help code officers understand the unique perspective of elected officials. Also, the course will explore how code officers can work productively with elected officials.
Preparing for Court
In some cases, code officers will be unable to get code violators to come into compliance without taking their cases to court. In situations such as this, it will be necessary for code officers do their jobs in such a way as to aid in preparing these cases for court. In this class, code officers will learn key information that will assist them in preparing for court including factors to consider in formulating case strategy and tips for drafting citations. Also, this class will include an overview of nuisance cases and civil penalties.
Principles of Leadership for the Code Enforcement Officer
Code officers occupy positions of leadership, perhaps because of the staff they supervise, but also because they enforce policies that bring about change in communities. Understanding the role of the code officer as a local leader places the job of code enforcement and the value of the service provided by code officers into a larger context. This session will help you better understand the impact of the service you provide to your local government and its citizens, and will encourage a new commitment to the ideals of public service.
Stormwater Management and Control
Any time construction projects cause land disruption that exceeds certain acreages, state and/or local government regulations must be met. Often, enforcement of these regulations becomes the job of local code enforcement. And, after construction projects are complete, the responsibility for ensuring proper stormwater management becomes the job of local code enforcement as well. This course will provide code officers with an overview of this growing category of government regulation.
Time and Stress Management
This course will outline methods to "de-stress" your work environment. We work in situations where we are required to multi-task and "do more with less." Also, we must prioritize. Are you doing the most important work first or just the easy tasks that you can cross off your list of things to do? In this class, you will learn to manage your time and everyday interruptions more effectively. Also, you will learn how to get more done in less time and control the negative aspects of stress.
Zoning Code Enforcement
The course will outline the basic methods needed for the effective enforcement of local zoning codes. It explores the purpose of zoning codes, the zoning process, zoning district designations, and non-conforming uses.
A special Annual Update class is being added to the course offerings at the annual conference. This class is designed to satisfy the continuing education requirements for individuals who have completed Level I and II. The topic(s) for the Annual Update will differ at each annual conference.